Refund Policy

1. Who Processes Payments and Refunds

All ChronicleVTT payments are processed by Paddle as our Merchant of Record. This means you purchase the Product from Paddle, who handles billing, taxes, and refunds. Paddle's refund policy applies to all purchases.

2. 14-Day Refund Window

You have the right to cancel your purchase and receive a full refund within 14 days from the date of purchase, without giving any reason.

To request a refund within this period, contact Paddle via the buyer support link on your receipt, or email us at contact@chroniclegames.co.uk.

Refunds will be processed to your original payment method within 14 days of your cancellation request.

3. Exception for Digital Content

If you have downloaded, streamed, or otherwise begun accessing the digital content, you acknowledge that you lose your right to cancel once access has begun. By using ChronicleVTT after purchase, you consent to immediate access and acknowledge this exception.

4. Subscriptions

For subscription plans, the 14-day refund right applies to your initial subscription purchase. Subscriptions automatically renew until cancelled. To cancel a subscription, contact Paddle support at least 48 hours before your next billing date. Cancellation takes effect at the end of your current billing period.

5. How to Request a Refund

To request a refund:

• Use Paddle's buyer support portal (linked from your purchase receipt)
• Or email us at contact@chroniclegames.co.uk with your order details

6. Your Statutory Rights

If you are a consumer in the UK or EU, you benefit from mandatory consumer protection laws. Nothing in this policy affects your statutory rights, including rights relating to products that are not as described, faulty, or not fit for purpose.

7. Chargebacks

Please contact Paddle support or us before initiating a chargeback with your bank. Chargebacks can delay resolution and may result in account suspension until the issue is resolved.