Frequently Asked Questions
What's the difference between Free and Vault Key?
Free lets you play and host games with session-only uploads — your maps load for everyone during the session but aren't saved afterwards. The Vault Key (£1.99 one-time) gives you 500MB of persistent storage so your assets are always there when you return. Perfect for players storing character art or new GMs building their first adventures.
Do I need a Vault Key if I subscribe?
No — all subscription tiers (Standard, Pro, Venue) include the Vault Key benefits plus much more storage. The Vault Key is designed for players and casual GMs who want persistence without a monthly commitment.
What counts towards storage limits?
Storage limits apply to assets you upload: maps (including all three states for dynamic scenes), tokens, character art, and audio. Built-in ChronicleVTT content (SRD monsters, included maps, sound library) doesn't count against your limit. Your storage is your only limit — every map can be dynamic.
What happens to my files if I cancel?
If you cancel a subscription, your storage limit reverts to Vault Key level (500MB) if you own one, or session-only if you don't. Files over your new limit are archived but not deleted — resubscribe anytime to access them again.
Can I change plans?
Yes. Upgrade anytime and get immediate access to higher limits. Downgrade at the end of your billing period. Cancel anytime with no penalties.
What payment methods do you accept?
Payments are processed by Paddle, supporting major credit/debit cards and PayPal. VAT/tax is calculated automatically based on your location.
What about Venue plans with more than 5 GMs?
Need more GM seats? Contact us for custom Venue pricing tailored to your organisation.
Is there a refund policy?
Yes. See our Refund Policy for details. The Vault Key is non-refundable as it's a permanent unlock. Subscriptions follow standard 14-day refund rights.